FAQ

FAQ 2018-02-14T12:17:26+02:00
What are the costs involved? 2017-11-15T16:13:03+02:00

There are two costs involved. An initial capital cost to install, train and set-up the system and a monthly user license fee, based on concurrent connections to the database.

Can I view my files away from the office when I go and see clients? 2017-11-15T16:16:42+02:00

Yes. This can be done either via a USB (memory stick); where you can make a read-only copy of selected client files to take away with you, or via the web portal; which provides real-time, live access to data (an internet connection is required).

Can we get our data out if we decide to change our software? 2017-11-15T16:19:07+02:00

There are two options available, both of which are free of charge:
The first option is to use the database ‘Dump’ option found in the system setup. This will produce a series of folders, one for each file/client containing all their documents in whatever format they were originally stored in, such as TIFF, JPEG, Word, Excel, PDF, Emails, etc.
The second option is a royalty free license to use the software in a single user read-only mode.

I work in the financial services sector. Is your software FCA compliant? 2017-11-15T16:20:38+02:00

Yes – all actions taken in the software are audited and tracked by the user’s login details and all data is stored inside the database, not held in Windows files. For data hosted outside the office, we conform to the internationally recognised standard for information security management; ISO27001.

WatermarkSA

Watermark Technologies SA is the sole agent in Southern Africa for the leading edge document management software solution Volume™. Volume™ was developed to address the need for an electronic filing system that worked the way people work with paper files.

Our Premises

Contact Info

Address: Block D, Bellevue Campus, 5,
Bellevue Road, Kloof, 3610,

Phone: 031 717 2680

Mobile: 031 717 2680